![]() You must contact us before returning any items in order to receive a refund or replacement. In order to return your products, send an e-mail to explaining the reason you wish to return your order, we will reply promptly and instruct you where to return product(s). We accept returns for exchange or refund for the following reasons: We understand that each client’s needs are unique, so are ready to deal with any problems that arise. We are, therefore dedicated to following through with our service until full customer satisfaction is achieved. As a wholesaler as well as an individual vendor, it is our business to maintain long term relationships with clients. We are fully confident you will be pleased with your product and the speed and quality of service. Import is the responsibility of the customer. We are not responsible for any import tax or duty charged to your package. In the event that your package is lost or seized we will reship once at our expense. – An order is shipped to a special location such as Alaska, Hawaii, or APO/FPO.ĭelivery is guaranteed. – An order which requires special customization. – Order is pending a credit approval and verification. – “Bill To” and “Ship to” addresses are not the same. Orders May Be Delayed for the Following Reasons: It will indicate which carrier was used and a method of tracking the order to your door. Orders usually ships within 24-36 hours, once your order has been shipped, an e-mail will be sent to you within the next 48 hours reflecting that your order has been shipped with tracking numbers. If you do not receive the confirmation email, Contact us by email at. Once you place your order by clicking on the “Checkout” button, you will see the order confirmation page and an e-mail containing your order number will be sent to you. Box address and requires an adult to sign for the package. Box, you must provide us with a physical address by email in order for us to ship your merchandise. ![]() Currently all deliveries must be made to the credit card billing address unless a secondary shipping address is registered with the credit card company. ![]() For your protection, we insures and registers all items for their full value. Once you have placed your order you will be contacted by e-mail to confirm your order. ![]()
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